Hi! How can we help you?

Within the EU (Netherlands, Belgium, France)
• Under €25: €5.95
• €25 to €49.99: €3.95
• From €50: free shipping

Outside the EU (Australia)
• Under €55: €5.60
• From €55: free shipping

Amounts are shown in euros. Outside the EU you pay in your own currency, so the amount may vary slightly.

We process your order as quickly as possible. The average delivery time is 6 to 10 business days.

Delivery times are an estimate, not a guarantee. Sometimes things don’t go as planned with the carrier, for example due to:

• Busy periods such as Black Friday and the holiday season
• Public holidays
• Extreme weather or carrier strikes
• Customs checks on orders outside the EU

In those cases your parcel may arrive a few days later. We always keep an eye on your order.

First, track your parcel using the tracking link in your shipping email. It shows exactly where your order is. A parcel can go a few days without a new update while still on its way, especially when it is being transferred between sorting centres.

Has your order still not arrived after 10 business days and is there no movement in the tracking? Email us at support@milo-moon.nl with your order number. We’ll look into it right away.

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking number. Use it to follow your parcel on the carrier’s website or on our tracking page.

It can take up to 48 hours for the tracking information to update.

You have 14 days after receipt to register your order for a return. Email us at support@milo-moon.nl with your order number and we’ll guide you through the return process.

Your order confirmation is sent automatically as soon as your order is placed. Please check your spam or junk folder first.

Still can’t find it? Email us at support@milo-moon.nl and we’ll resend it.

Want to change or cancel something? Email us right away at support@milo-moon.nl with your order number.

Orders are processed automatically, usually within a few minutes of being placed. Changes or cancellations are only possible as long as your order hasn’t been processed yet. Once it has been processed or shipped, we can no longer make any changes.

After receiving your order, you can still use our return policy.

Email us as soon as possible at support@milo-moon.nl. If your order hasn’t been processed yet, we may still be able to change the address.

Once your order has been handed over to the carrier, we unfortunately can’t guarantee any changes.

Many of our popular products are restocked regularly. On the product page you can always see whether a product is in stock or sold out. You’ll also find important updates about the product there.

Interested in a specific product? Email us at support@milo-moon.nl.

Yes. With every order you’ll receive a personal tracking code as soon as your parcel is on its way.

Please check first:

• Your mailbox
• A safe spot around your home
• Whether the parcel was left with a neighbour
• Any messages from the carrier

Sometimes a parcel is marked as delivered while it’s still on its way. So please wait 24 hours first. Still nothing? Email us at support@milo-moon.nl with your order number.

Send an email to support@milo-moon.nl with:

• Your order number
• The reason for the return

Once approved, you’ll receive our return instructions and return address.

We’re sorry to hear that! Please let us know, ideally within 3 days of receipt, at support@milo-moon.nl with your order number and clear photos of the product and the packaging.

The sooner we know, the sooner we can sort it out for you.

To be eligible for a return, the product must:

• Be unused and undamaged
• Be returned in its original condition and packaging
• Have its labels attached, where applicable

Returns that have not been registered and approved in advance may be refused.

• Hygiene items with a broken seal
• Care products
• Personalised or custom-made products
• Gift cards
• Digital or downloadable products

Not sure about your situation? Feel free to email us at support@milo-moon.nl.

Once we’ve received and approved your return, we process the refund within 10 business days. The amount is refunded to the payment method you used to order, and you’ll always receive a confirmation by email.

Including iDEAL, Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

All payments go through a secure SSL connection. Your payment details are never stored by Milo & Moon and are only processed by certified payment providers.

Please check:

• Is the code still valid?
• Did you enter it without spaces?
• Are you combining it with another offer? Most codes can’t be combined.
• Does the discount apply to the products in your cart?

Still not working? Email us at support@milo-moon.nl before completing your order.

Milo & Moon is a brand for young families. We choose every product with care, with an eye for comfort, simplicity and design, so you can enjoy more with less worry.

Read our full story on our About us page.

Email us at support@milo-moon.nl or use the contact form. We reply within 24 hours on business days.

Monday to Friday, 8:00 to 17:00. Average response time: within 24 hours on business days.