As soon as your order leaves our warehouse, you'll receive a shipping confirmation by email.

This email contains a tracking number you can use to follow your order via the carrier's website or our tracking page.

Please note that tracking information can take up to 48 hours to update.

We understand you may change your mind.

You have the right to register your order for return within 14 days of receiving it.

Contact us at support@milo-moon.nl with your order number. Our team will then guide you through the return process.

We process orders as quickly as possible.

The average delivery time is 6–10 business days.

Please note that delivery times are indicative and may occasionally vary due to logistics, public holidays or customs checks.

Many of our popular products are restocked regularly.

Check the product page for the latest stock status, or contact us at support@milo-moon.nl if you're interested in a specific product.

Order confirmations are sent automatically once an order has been placed successfully.

First, check your spam or junk folder.

Can't find the confirmation? Contact us at support@milo-moon.nl so we can resend it.

Would you like to change or cancel your order?

Please contact us as soon as possible at support@milo-moon.nl.

Changes or cancellations can be requested within 12 hours of placing your order.

Once an order has been processed or shipped, changes can no longer be guaranteed.

Contact us as soon as possible at support@milo-moon.nl.

If your order hasn't been processed yet, we may be able to update the address.

If the order has already been handed over to the carrier, we can no longer guarantee changes.

Send an email to support@milo-moon.nl with:

• Your order number
• The reason for your return

Once approved, we'll send you the return instructions and the return address.

The following products are excluded from returns:

• Hygiene items with a broken seal
• Care products
• Personalised or made-to-order products
• Gift cards
• Digital or downloadable products

Not sure about your situation? Feel free to contact us at support@milo-moon.nl.

Yes.

With every order, you'll receive a personal tracking code as soon as your parcel is on its way.

You can use it to easily follow your order.

First, check:

• Your letterbox
• A safe drop-off spot around your home
• Whether the parcel was left with neighbours
• Any notifications from the carrier

Occasionally a parcel is marked as delivered while it's still on its way.

Please wait 24 hours first.

Still haven't received your parcel after that? Contact us at support@milo-moon.nl with your order number.

We offer free shipping on orders over A$99.

For orders under A$99, shipping is A$9.95.

We accept, among others:

• iDEAL
• Bancontact
• Visa
• Mastercard
• American Express
• Revolut pay
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed via a secure SSL connection.

Your payment details are never stored by Milo & Moon and are only processed by certified payment providers.

Please check the following:

• Is the discount code still valid?
• Has the code been entered correctly?
• Is the code being combined with another offer?
• Does the discount apply to the products in your cart?

Still not working? Contact us at support@milo-moon.nl before completing your order.

To be eligible for a return, the product must be:

• Unused
• Undamaged
• In its original condition
• Returned in its original packaging
• Complete with labels where applicable

Returns that haven't been registered and approved in advance may be refused.

Once we've received and approved your return, your refund will be processed within 10 business days.

The refund is issued via the same payment method used to place the original order.

You'll always receive a confirmation by email.

You can reach us at support@milo-moon.nl or via the contact form on our website.

We aim to answer all questions as quickly as possible.

Our customer service is available:

Monday to Friday, 8:00 am to 5:00 pm

Average response time: within 24 hours on business days.